TERMS & CONDITIONS
ABOUT AHEARN EQUIPMENT
We are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us by clicking on our "Contact Us" page. Our focus is on customer satisfaction. If you would like to learn more about how we’ve grown into the company we are today, visit https://www.ahearnequipment.com/our-company/history/
MAKING A PURCHASE
Making a purchase could not be easier! Just browse our catalogs and click on any items that you need to add to your shopping cart. After you have finished shopping, click on the "Checkout" button and you will be asked for a few details that we need to complete your order and payment.
BATTERY/CORE CHARGE
Due to shipping regulations, we are unable to ship batteries.
Core charges may be applied to engine assemblies, starters, alternators, and other parts per the discretion of the manufacture.
REFUND AND RETURN POLICY
No returns/exchanges on electrical, open/damaged packages, or special-order parts/accessories. All parts are subject to a 25% minimum restocking fee plus freight charges to vendor. Items already ordered/in transit cannot be cancelled. Returned parts must be like new as provided on the day of original purchase. All returns/claims must be pre-approved and accompanied by the original invoice. Returns must be made within 30 days of the purchase date when applicable. The factory warranty constitutes all the warranties with respect to the sale of this item/items. The seller hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose and the seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this item/items.
ORDER/CANCELLATION POLICY
In the unfortunate event that you need to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item must be ordered from our distributors. Once your item has been processed and/or shipped from the manufacturer or distributor, we cannot cancel it. Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee and cost changes to shipping prices.
PAYMENT POLICIES
Payments accepted: cash, check and all major credit cards.
Cash and checks only accepted in store and are not accepted as online payment.
Checks must be made out for the exact amount of purchase.
We do not accept 2-party or out-of-state checks. A $20 service fee will be charged for any checks not honored by the bank. All other collection fees will be the customer's responsibility. Bad checks will be prosecuted.
Full payment in advance is required for all special-order parts.
Gift cards are available in all denominations.
DELIVERY SCHEDULE
Orders will be filled and shipped as soon as possible based on part availability. Customer will be notified when will call orders are ready for pickup.
INTERNATIONAL ORDERS
International shipping is currently unavailable at this time.
BACK ORDERS
If an item on your order is backordered by the manufacturer, Ahearn Equipment will notify you and provide the option to cancel that item if the order has not been processed or shipped by the manufacturer. Backordered items that have become available and processed or shipped from the manufacturer cannot be cancelled.
PRICE CHANGES
Prices are subject to change without notice. Prices may change for parts that are no longer available and are substituted with another part number that is available. In the event of a price increase, Ahearn Equipment will contact the buyer before placing an order. If a substitute part is larger in size, shipping costs may increase.
TAX CHARGES
State and local taxes will be applied as required according to the address where the customer takes position of the purchased items.
CREDIT CARD SECURITY
Credit card numbers used for purchase are transmitted through encrypted software to retain security.
REACHING US
We would love to hear from you. To reach us, please click on our the "Contact Us" page tab of our home page for email address and phone numbers.
IMPORTANT NOTICE TO FREIGHT ORDERS
Please be sure to inspect the shipment for damage prior to signing for it. If there is noticeable damage to the box, please inspect the part for damage as well.
If your part(s) is/are damaged, it is important that you have the delivery driver sign and note that the delivery is damaged. If available, have then give you a copy of the signed/marked damage delivery receipt. Please then contact us immediately. By signing for the shipment, you agree that it was delivered in good condition, therefore no damage claim can be filed with the carrier.
Once the shipment is signed for, you are liable for any damage to the parts, so please be sure that your shipment has arrived in good condition prior to signing for it. If your delivery is being shipped to a commercial address, please be sure that any employee that could sign for a delivery is aware of this information as well and either contacts you when the shipment comes in or inspects it for damage before signing any paperwork.
**LIFT GATE NOTE** If a liftgate is required, the customer is responsible for the charges.
